Current Opportunities



Post Date: 12/12/2017 Job ID: 25208 Industry: CLERICAL Pay Rate: 15.00
Our Customer Service Representatives are the liaison between our company and its current and potential customers. The successful team member will be able to provide a professional customer service experience and maintain quality customer relationships. We want self-motivated individuals who value integrity, professionalism, team work, and a strong work ethic, keeping customer satisfaction at the core of every decision and behavior.

Position Summary
The Customer Service Representative position ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.

Essential Functions and Responsibilities

Manage high volume of incoming calls
Prepare quotes & enter orders into CRM
Maintains customer records by updating account information
Schedule and expedite product to meet customer needs
Review customer contracts
Ensure resolution of customer complaints/concerns
Trace shipments
Resolve technical inquiries
Process product returns
Manage non-conforming product
Promote Swagelok product and services
Collects Strategic information and customer data
Assist customer in selecting appropriate product or assembly to meet customer requirements
Follow communication procedures, guidelines and policies
Core Competencies

Customer Orientation: ability to adapt and respond to all types of customers
Attention to Detail: thoroughness and accuracy when accomplishing a task
Problem Solving: ability to solve problems while ensuring processes and directives are followed
Resilience: ability to maintain a mature, problem solving attitude in all situations
Responsiveness: ability to respond quickly to requests for service
Initiative: ability to identify what needs to be done and do it before being asked or before the situation requires it

Bachelor s degree or equivalent 5+ years of work experience


2 plus years proven customer support experience
Minimum of one year in call center environment

Required Skills and Certifications

Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively.
Familiarity with CRM systems and practices
Excellent written and verbal communication
Attention to detail
Preferred Skills

Experience in fluid system technologies
Experience in alternative fuel, bio-pharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry
Working Conditions and Physical Demands

seated workstation in office environment
Ability to lift up to 45 pounds
Operation of keyboard/office equipment for extended periods
Some travel required which includes overnight stays

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