Posted: 10/31/2019 Industry: CLERICAL Job Number: 30060 Pay Rate: $0.00

Job Description

This position requires someone that can handle details and get information to the sales rep/vendors they are assisting. -- Fast paced
emailing, copying appropriate documents to vendors, preparing docs, business sense, tough skinned, handle situations, work well under pressure etc. Must be professional, think on feet. Will put together proposals, handle top clients and sales reps.
Must have very good computer skills and excellent customer service skills and sales exp. In support. Customer service interaction experience face to face customer to client, or vendor experience. Degree preferred. AA min. Although, if they have good experience, do not pass them up.

Receives requests/inquiries from Clients/Client Relationship Managers and provides information and price quotations to Clients/Client Relationship Managers. Processes sales orders and returns and coordinates with other departments through to completion.

Essential Functions:
" Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Clients/Client Relationship Managers.

" Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product.

" Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.

" Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor.

" Reports all errors or any other pertinent Client concerns to Manager of Client Relationship Managers.

" Keeps lines of communication open with Clients/Client Relationship Managers.

" Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to Client.

" Able to visit Clients with Client Relation Managers.

" Keep up to date information on Clients. Maintain the CAP reports

" Assist in maintaining assigned Clients/Client Relationship Managers' unshipped/unbilled report (book of business).

" Performs any other duties as assigned.

" Qualify Clients about service, quality and improvements and reports these findings to the Manager of Inside Client Relations.

Qualifications to Meet Minimum Requirements:

" Two years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.

" Familiarity with customer service in industrial packaging distribution.

" Working knowledge CRM management systems.

" Thorough knowledge of inbound/outbound calling techniques and customer service measurements of success.

" Demonstrated ability to communicate effectively both verbally and in writing.

" Background with distribution methods, process improvement programs and procedures is preferred.

" Limited product knowledge.

" AA degree from accredited college preferred.

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