Posted: 04/30/2021 Industry: CLERICAL Job Number: 33778 Pay Rate: $0.00

Job Description

B2B experience.
Receives requests/inquiries from Clients/Client Relationship Managers and provides information and price quotations to Clients/Client Relationship Managers. Processes sales orders and returns and coordinates with other departments through to completion.

Essential Functions:
" Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Clients/Client Relationship Managers.

" Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product.

" Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.

" Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor.

" Reports all errors or any other pertinent Client concerns to Manager of Client Relationship Managers.

" Keeps lines of communication open with Clients/Client Relationship Managers.

" Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to Client.

" Able to visit Clients with Client Relation Managers.

" Keep up to date information on Clients.

" Assist in maintaining assigned Clients/Client Relationship Managers' unshipped/unbilled report (book of business).

" Performs any other duties as assigned.

" Qualify Clients about service, quality and improvements and reports these findings to the Manager of Inside Client Relations.

Qualifications to Meet Minimum Requirements:

" Two years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.

" Familiarity with customer service in industrial packaging distribution.

" Working knowledge CRM management systems.

" Thorough knowledge of inbound/outbound calling techniques and customer service measurements of success.

" Demonstrated ability to communicate effectively both verbally and in writing.

" Background with distribution methods, process improvement programs and procedures is preferred.

" Limited product knowledge.

" Degree from accredited college preferred.

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