PORTLAND - NE, OR
Receives requests/inquiries from Clients/Client Relationship Managers and provides information and price quotations to Clients/Client Relationship Managers. Processes sales orders and returns and coordinates with other departments through to completion.
" Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Clients/Client Relationship Managers.
" Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product.
" Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.
" Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor.
" Reports all errors or any other pertinent Client concerns to Manager of Client Relationship Managers.
" Keeps lines of communication open with Clients/Client Relationship Managers.
" Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to Client.
" Able to visit Clients with Client Relation Managers.
" Keep up to date information on Clients.
" Assist in maintaining assigned Clients/Client Relationship Managers' unshipped/unbilled report (book of business).
" Performs any other duties as assigned.
" Qualify Clients about service, quality and improvements and reports these findings to the Manager of Inside Client Relations.
Qualifications to Meet Minimum Requirements:
" Two years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
" Familiarity with customer service in industrial packaging distribution.
" Working knowledge CRM management systems.
" Thorough knowledge of inbound/outbound calling techniques and customer service measurements of success.
" Demonstrated ability to communicate effectively both verbally and in writing.
" Background with distribution methods, process improvement programs and procedures is preferred.
" Limited product knowledge.
" Degree from accredited college preferred.