CUSTOMER SALES AND SUPPORT
CLACKAMAS, OR 97015
Serve customers with passion obsessed with their success - and consistently deliver the best overall customer experience possible. Use knowledge of the products, capabilities and of our customer s needs to provide proactive assistance and creative solutions that help the customers be successful with us as their partner.
1. Assists the manager with routine branch procedures such as deliveries, cycle counts, inventory spot counts, and end-of-day process.
2. Responds to inquiries and assists customers with the sale of products over the telephone.
3. Proactively contacts former, current and potential customers to generate sales.
4. Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
5. Maintains the cleanliness of the branch and stocks the work area with all necessary supplies.
KEY FACTORS FOR SUCCESS:
1. Be a Team Player:
A reliable teammate with a can do attitude who assists with all store tasks including, but not limited to, deliveries, cycle counts, inventory spot counts and the end of day process.
Builds trust, mutual respect and transparency with other associates on the team and contributes positive ideas and creative solutions to make the team better
Coach and assist less experienced staff in exceeding customer service and store performance expectations
2. Deliver Customer Value:
Proactively probe customers to understand their needs and be the best at exceeding the expectations of our customers in terms of product, service and partnership
Unyielding belief in our products, services and partnership capabilities; know the needs of customers and provide simple, but creative solutions
Develop strong personal relationships with customers in order to gain trust, valuable feedback and discover unmet needs
3. Achieve Performance, Growth and Safety Results
Work safely and proactively identify potential safety concerns; assist with developing and implementing solutions and promoting safe behaviors amongst the team
Help maintain the cleanliness of the store, keeping it neat, organized and safe at all times
Proactively identify and capitalizes on opportunities to grow sales with current and potential customers
Assist with merchandising products and managing inventory to ensure we have what our customers want, when they need it
Contribute strongly to the overall performance and growth of the store and achievement of excellence for all stakeholders
4. Drive Continuous Improvement
Embrace change and proactively raise new ideas to improve the performance of the store and area
Champion and/or play a lead role on major store improvement initiatives
5. Build Business Acumen
Develop deep product knowledge in one or more lines of business while having a strong understanding of all store product lines. Know our customers, our services, our partnership capabilities and our competition. Product Knowledge should include product capabilities and performance, end use and applications
Commit to continuous learning and capitalize on all training and development opportunities in order to grow professionally
SKILLS AND KNOWLEDGE:
Understands principles of excellent communication, negotiation, conflict resolution and customer service skills
Consistent attention to detail, sense of urgency and problem solver
Ability to think quickly and make decisions
Good understanding of managing product inventory
Good understanding of various department specific computer programs
Understands principles of nursery, irrigation and landscape products
EDUCATION AND EXPERIENCE:
High School or secondary diploma or equivalent preferred
Experience in retail nursery and irrigation industry a plus
Wholesale distribution experience a plus