PORTLAND - NW, OR
Friday 8am to 1pm
Customer Service Representatives are the primary contact for our customers to place orders, answer customer questions, and resolve any customer issues that may arise. This position is essential to the growth and prosperity of the company, and to facilitate that desired outcome, duties include the following:
" Advise present or prospective customers by telephone, email and live chat. Answer product and service questions, suggesting information about other products and services, ensuring that each customer interaction is successful and of the highest quality.
" Open customer accounts by developing relationships and recording account information. Maintain customer records by updating account information and filing appropriate records daily.
" Maintain financial accounts by processing customer adjustments, inventory and sales records, maintains CRM and inputs notes as required.
" Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and identifying the appropriate solution; expedite the resolution and follow up to ensure customer satisfaction.
" Assist the Sales & Marketing department with promotions, activities, content development, and other duties as assigned.
The ultimate responsibility of every person on the Essential Wholesale & Labs' team is the success of the company, and every person is accountable for the realization of this success. "That's not my job" is never an acceptable mindset.
" Excellent communication skills, both verbal and written.
" Computer competency with the ability to use CRM software, Word, Excel, Outlook, and ecommerce software as required
" Good math skills with the ability to add, subtract, multiply, divide, compute rates, ratios and percentages, and convert units of measurement.
" Ability to coordinate multiple projects simultaneously and liaise effectively between all stakeholders.
" Good negotiating and problem solving skills.
" Background in skin care, natural and organic cosmetics a plus.
Work is done in a typical office environment including sitting at a desk working on a computer for long periods of time. There are occasional visits to the manufacturing section with its odors, noise, chemicals, etc.