Post Date: 08/03/2018 Job ID: 27052 Industry: CLERICAL Pay Rate: 18.00
The Customer Service Liaison manages customer specific delivery programs and drives the execution of the production schedule based on the customer's delivery dates. Prioritizes specific requirements based on customer needs as well as provides accurate estimated ship dates based on the progress of production work orders.

" Administrates delivery information to be shared with internal departments within the organization and customers.
" Responds to customer demands using from a variety of means to include EDI, telephone, e-mail, websites, etc.
" Answers all Customer related inquiries regarding shipment of product or questions associated to Customer and Customer Parts products.
" Works directly with the production scheduling team to prioritize customer requirements on current and subsequent production schedules based on the latest needs.
" Ensures rapid responses to Internal Customer Service Department on all customer related issues.
" Works directly with shipping department to answer and resolve demands to our shipping schedules.
" Assists with resolving issues to expedite work orders into Production.
" Works with customer service planners to ensure shipping instructions are followed.
" Understands and communicates information, including working knowledge of company products, services and policies and procedures.
" Serves as liaison between customers, planners, sales personnel and operations and communicates customer feedback, issues and concerns to all applicable internal staff members including Sales Manager.
" Some travel to manufacturing and distribution sites may be required (< 5%).
" Associates degree; and two years of related experience in a Supplier-to-Business environment; or equivalent combination of experience and education.
" Recent experience in customer service/planning/logistics in a manufacturing environment is preferred.
" SAP or similar ERP experience is preferred.
" Solid Proficiency with Microsoft Programs Word, Excel, Outlook
" Strong troubleshooting and problem solving skills.
" Highly dependable with a strong professional demeanor.
" Ability to work on multiple projects at the same time.
" Self-motivated and highly organized, with strong interpersonal skills.
" Ability to maintain a positive Customer Service experience at all times, in all situations.
" Good judgment with the ability to make timely and sound decisions.
" Commitment to excellence and high standards.
" Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
" Versatility, flexibility, and a willingness to work within constantly changing priorities.
Physical Requirements
" Repetitive work in a fast paced, high productive work environment.
" Continuous talking, hearing, and frequent sitting in front of a computer and on the telephone as well as ability to track production orders in the manufacturing environment is a requirement.
" Often required to sit and use hands and fingers, to handle or feel and to manipulate keys on a keyboard for entire shift.
" This position also requires occasional standing, walking, and reaching with arms and hands.
" Vision abilities required by this job include close vision.
" Ability to work a flexible schedule, Monday through Friday, as well as weekends, as necessary to meet business needs.

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