CUSTOMER SERVICE PLANNER
FAIRVIEW, OR 97024
The Customer Service Planner manages customer specific inventory programs and drives the production schedule based on our customer's changing demands. Contributes to the effectiveness of the department by communicating openly and solving problems in a respectful and productive manner.
" Manages customer products manufactured from our multiple locations in the U.S. And Mexico.
" Responding to customer demands using from a variety of means to include EDI, telephone, e-mail, websites, etc.
" Input sales orders.
" Answer all Customer related inquiries regarding shipment of product or questions related to Customer and Customer Parts products.
" Working directly with shipping department to answer and resolve demands to our shipping schedules.
" Works with, Shipping department to answer shortages, adjustments and expediting of customer product providing shipping instructions on late product.
" Working directly with planning in regards to past due orders and the scheduling of future orders.
" Support Sales by entering item masters and requesting BOM's for award of business
" Provide engineering documents needed to generate a BOM once we receive award of business.
" Assist with resolving issues to expedite work orders into Production.
" Work with AR relating to premium freight debit memos and expedite fees.
" Billing issues related to logistics of special processes.
" Verify premium freight billing.
" understands and communicates information, including working knowledge of company products, services and policies and procedures
" Liaison between customers, planners, sales personnel and operations and communicates customer feedback, issues and concerns to all applicable internal staff members including Sales Manager.
" Overflow phone backup to the receptionist, as needed.
" Some travel to manufacturing and distribution sites may be required (< 5%).
" Associates degree; and two years of related experience in a Supplier-to-Business environment; or equivalent combination of experience and education.
" Recent experience in customer service/planning/logistics in a manufacturing environment is preferred.
" Ability to perform basic math calculations with addition, subtraction, multiplication, and division.
" Ability to speak Spanish is a plus.
" Ability to provide quick responses to customer inquiries
" Skill to analyze and define priority based on customer needs
" Direct, daily communication with Material Flow Specialists from Large OEM Accounts
" Vantage, Oracle and SAP knowledge a huge bonus
" Solid Proficiency with Microsoft Programs - Word, Excel, Outlook
" Strong troubleshooting and problem solving skills.
" Determine when customer issues need to be escalated.
" Able to build and maintain relationships with internal and external contacts.
" Able to prioritize and work independently with minimal supervision.
" Highly dependable and strong professional demeanor.
" Ability to work on multiple projects at the same time.
" Self-motivated and highly organized, with strong interpersonal skills
" Ability to maintain a positive Customer Service experience at all times, in all situations.
" Good judgement with the ability to make timely and sound decisions.
" Commitment to excellence and high standards.
" Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
" Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
" Repetitive work in a fast paced, high productive work environment.
" Continuous talking, hearing, and frequent sitting in front of a computer and on the telephone.
" Often required to sit and use hands and fingers, to handle or feel and to manipulate keys on a keyboard for entire shift.
" This position also requires occasional standing, walking, and reaching with arms and hands.
" Vision abilities required by this job include close vision.
" Ability to work a flexible schedule, Monday through Friday