CUSTOMER SERVICE PLANNERS
FAIRVIEW, OR 97024
" Manages customer products manufactured from our multiple locations in the U.S. And Mexico.
" Responding to customer demands using from a variety of means to include EDI, telephone, e-mail, websites, etc.
" Input sales orders.
" Answer all Customer related inquiries regarding shipment of product or questions related to Customer and Customer Parts products.
" Working directly with shipping department to answer and resolve demands to our shipping schedules.
" Works with, Shipping department to answer shortages, adjustments and expediting of customer product providing shipping instructions on late product.
" Working directly with planning in regards to past due orders and the scheduling of future orders.
" Support Sales by entering item masters and requesting BOM's for award of business
" Provide engineering documents needed to generate a BOM once we receive award of business.
" Assist with resolving issues to expedite work orders into Production.
" Work with AR relating to premium freight debit memos and expedite fees.
" Billing issues related to logistics of special processes.
" Verify premium freight billing.
" understands and communicates information, including working knowledge of company products, services and policies and procedures
" Liaison between customers, planners, sales personnel and operations and communicates customer feedback, issues and concerns to all applicable internal staff members including Sales Manager.
" Overflow phone backup to the receptionist, as needed.
" Some travel to manufacturing and distribution sites may be required (< 5%).
" Associates degree; and two years of related experience in a Supplier-to-Business environment; or equivalent combination of experience and education.
" Recent experience in customer service/planning/logistics in a manufacturing environment is preferred.
" Ability to perform basic math calculations with addition, subtraction, multiplication, and division.
" Ability to speak Spanish is a plus.
" Ability to provide quick responses to customer inquiries
" Skill to analyze and define priority based on customer needs
" Direct, daily communication with Material Flow Specialists from Large OEM Accounts
" Vantage, Oracle and SAP knowledge a huge bonus
" Solid Proficiency with Microsoft Programs - Word, Excel, Outlook
" Strong troubleshooting and problem solving skills.
" Determine when customer issues need to be escalated.
" Able to build and maintain relationships with internal and external contacts.
" Able to prioritize and work independently with minimal supervision.
" Highly dependable and strong professional demeanor.
" Ability to work on multiple projects at the same time.
" Self-motivated and highly organized, with strong interpersonal skills
" Ability to maintain a positive Customer Service experience at all times, in all situations.
" Good judgement with the ability to make timely and sound decisions.
" Commitment to excellence and high standards.
" Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
" Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
" Repetitive work in a fast paced, high productive work environment.
" Continuous talking, hearing, and frequent sitting in front of a computer and on the telephone.
" Often required to sit and use hands and fingers, to handle or feel and to manipulate keys on a keyboard for entire shift.
" This position also requires occasional standing, walking, and reaching with arms and hands.
" Vision abilities required by this job include close vision.
" Ability to work a flexible schedule, Monday through Friday, as well as weekends, as necessary to meet business needs.