CLACKAMAS, OR 97015
The Freight Broker position is a multi-functional job that requires high problem solving ability, quick negotiating and decision making ability, exceptional people skills, and an excellent attitude for cold-call sales. The main responsibilities of this position focus on handling Less than Load (LTL) needs of customers through working with third party carriers and shippers/receivers.
Mon-Fri 8am to ~5pm
" Maintain contact with internal team throughout the day, promote collaboration.
" Manage multiple deliveries, process spot requests, and provide accurate and detailed information regarding load information.
" Negotiate contract and pricing agreements with carriers to assure highest margin possible for hauling shipments.
" Plan and coordinate pick-up and delivery schedules.
" Work with Shippers, Carriers, and Dispatchers to manage the schedules.
" Collect, document and disseminate accurate information to/from Carriers and Drivers and between internal departments
" Track and report shipment status to customers.
" Ensure that freight paperwork is completed and approved before transportation.
" Maintain freight files and customer receipts for reference purposes.
" Maintain strong relationship with multiple carriers.
" Act as a communication liaison with carriers and the internal departments, escalate to management (as applicable).
" Identify and contact qualified carriers for freight services.
" Resolve freight discrepancies in a timely manner.
" Cultivate strong relationships with carriers and customers to reduce the stress that comes with last minute schedule changes.
" Manage carrier issues and resolve carrier operational problems.
" Respond to customer concerns and queries professionally.
" Maintain positive and productive relationship with customers.
" Contact current and potential customers for new business opportunities.