Posted: 06/14/2019 Industry: CLERICAL Job Number: 29222 Pay Rate: $13.00
The Order Entry Representative provides exemplary customer service and front line direct support to customers placing telephone orders. They also answer general customer inquiries via phone, email and chat.
" Provide exemplary customer service by putting yourself in the customer's position, listening, and thoughtfully solving customer concerns in a professional and solution-oriented manner.
" Clearly communicate on the phone, chat and via email to customers.
" Place customer sales orders over the telephone and assist online customers by answering questions and order status.
" Provide customers with thorough, accurate information regarding products sold by the organization.
" Enter customer address and billing information directly into the CRM database, NetSuite, accurately and consistently while following all sales department protocols and procedures.
" Respond to employee and customer inquiries in a timely, professional manner.
" Effective communication within Service, Sales and other company departments.
" Ability to make sound judgement on when to escalate technically complex orders including custom requests, repair/alterations and parts' sales to Hardware Specialists.
" Answer order status, defective hardware, incomplete order questions by entering a case or task with thorough notes in the CRM database.
" Thoroughly understand warranty, returns and damage claims policies and processes.
" Attend and actively participate in weekly sales meetings
" Return voicemails and escalate customers to supervisor as needed.
" Support of other customer contact channels
" Support of new sales programs or project initiatives
" Other duties as assigned

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