PORTLAND, OR 97201
GENERAL POSITION SUMMARY
This position is responsible for the troubleshooting, servicing and preventive maintenance of all
systems and equipment in accordance with the procedures and standards established
by company and all applicable codes.
1. Develops a complete understanding of the proper techniques for installing and servicing
systems and all company-approved equipment.
2. Completes scheduled and unscheduled service on a daily basis as coordinated by the
Installation Manager and Service Dispatcher. Surveys premises for any changes which may
compromise the effectiveness of the system installed. Makes sure to clean up any debris left
from working at customer site.
3. Schedules and performs preventative maintenance on each customer account at least once
4. Maintains and operates assigned vehicles in accordance with company policy.
5. Ensures that vehicle stock is maintained and reports special inventory requirements to the
6. Ensures that paperwork is properly and consistently completed to meet weekly, monthly and
7. Assists in the training of all new Installers and Service Technicians, as directed.
8. Works closely with Central Station Monitors to coordinate response to problem accounts.
9. Participates in the on call rotation for after-hours service.
Service Technician Position Description
The Service Technician's work is relatively diverse in nature. Although the service and
preventative maintenance duties may be routine and repetitive at times, there is a degree of
complexity related to the individual accounts and equipment which requires flexibility and the
ability to integrate new and varied information on a continual basis. For the most part Service
Technicians operate from established and well-known procedures and receive moderate
supervision. However, because of the ambiguous situations that may occur on a daily basis, Service Technicians must be able to independently make decisions and correctly apply the appropriate procedure. Service Technicians have a high degree of responsibility when it comes to impact of any errors. Although some errors may be easily corrected, improper service of equipment or not preventative maintenance may have a profound impact on service to the customer. An error may lead to a break-in and loss for the company and customer.
The position has frequent face-to-face contact with customers outside the company. Contacts made outside of the company frequently contain confidential/sensitive information requiring the use of discretion at all times. Frequently the position has phone and in person contact with Central Station Monitors, Customer Service Representative and Sales Representatives; their internal "customers".
The position needs to work constantly with the other Service Technicians.
EDUCATION AND SPECIFIC JOB SKILLS
1. Requires a minimum of a high school education or equivalent.
2. Limited Energy Journeyman's license or Restricted Energy license.
3. One year of alarm installation/service experience preferred.
4. Experience pulling wires for hard-wired electronic equipment preferred.
5. On-going education per state and factory requirements.
6. Must have valid driver's license and clean driving record.
1. Must demonstrate ability to exercise judgement, to use discretion, and to make decisions on
2. Must posses above average interpersonal skills to communicate with customers and other
employees. Must be able to actively listen to the customer to determine the problem with
the system. Must be able to communicate and understand the English language.
4. Must demonstrate the ability to problem solve and trouble shoot in a technically oriented
5. Ability to use basic tools (i.E. Drills, screwdrivers)
6. Must have a working knowledge of electrical principles.
7. Must have average mathematical skills.
8. Must possess basic electrical troubleshooting skills.
Service Technician Position Description
1. Ability to lift/carry up to 50 pounds.
2. Frequent climbing of ladders and crawling through attics, crawl spaces etc.
3. Constant handling/grasping of equipment and tools. Detail work and equipment used
require constant use of hands and fingers.
4. Frequent standing for long periods of time in the performance of job duties.
Use of Senses:
1. Continuous hearing.
2. Frequent talking in person. Occasional talking over the phone.
3. Continuous clarity of vision at close range.
1. Frequent interaction with customers and co-workers.
2. Frequent use of independent judgement within the confines of established rules, procedures
3. Work is frequently fast-paced.
4. Work can be repetitive and routine.
5. Continuous attention to detail.
6. Frequent use of problem analysis and creativity.