CLACKAMAS, OR 97015
Records information such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew.
Schedules service call and dispatches service crew.
Calls or writes customer to ensure satisfactory performance of service.
Keeps records of service calls and work orders.
Dispatches orders and relays messages and special instructions to mobile crews and other departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
One year certificate from college or technical school; or three - six months related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Evosus Contact Management systems; Office 35 Internet software; Word Processing software and Excel Spreadsheet software.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
Continuous Learning - assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Communications - expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to coworkers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus - promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and get clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - balances team and individual responsiblities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs' presents numerical data effectively; able to read and interpret written information.
Managing People - makes self available to staff; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
Quality Management - looks for ways to improve and promoste quality; demonstrates accuracy and thoroughness.
Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Personal Appearance - dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - is consistently at work and on time; ensures work respinsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - asks for and offers help when needed.
Innovation - displays original thinking and creativity; meets challenging with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Judgement - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisons.
Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality - demonstrates accuracy and throughness; looks for ways to improve and promote quality; applied feedback to improve performance; monitors own work to ensure quality.
Quantity - completes work in timely manner; works quickly.
Safety and Security - observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.