Posted: 06/06/2023 Industry: CLERICAL Job Number: 45588 Pay Rate: $22.00

Job Description

21.50-$22.50 per hour. Direct Hire.

The Customer Service Representative serves as the primary customer contact and delivers stellar customer care through accurate order entry, problem resolution and organizational support. Responsible for maintaining customer accounts; coordinates communication between the customer, Sales team, Supply Chain team and other internal staff, to maintain a high level of customer satisfaction.

Primary Job Responsibilities:

Confirm customers' weekly orders
Provide price quotes
Promote new and existing products to customers
Resolve customer issues
Maintain customer accounts
Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction
May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.

Position Requirements:

A minimum of 3 years experience in a non-retail customer service environment.
High School Diploma or GED required; Associates or Bachelor's degree preferred.
Experience in a business to business account support and distribution role strongly preferred.
Ability to effectively prioritize and manage multiple tasks.
Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
Ability to travel for training and relationship-building (10%).

Benefits and Compensation Include:
Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

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