CLERICAL

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HELP DESK TECHNICIAN 3

VANCOUVER, WA 98660

Posted: 03/27/2024 Industry: CLERICAL Job Number: 48044 Pay Rate: $0.00

Job Description

$22-$28 per hour DOE
Shift - Monday to Friday 7am to 330pm
Experience - 2-3 years
This is a 6-month assignment.

GENERAL DESCRIPTION OF POSITION
Under limited supervision assists staff with technical support of desktop computers, applications, and related technology in a fast-paced environment. Provides on-going support to employees for network infrastructure and internal desktop systems software and hardware. May conduct training designed to educate users about basic and specialized applications.

REQUIREMENTS
Associates degree in computer science or equivalent knowledge in technical field.
A minimum of 5 or more years of related experience or equivalent combination of education and experience.
MCP and/or MCSE a plus

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receives, tags, and logs all incoming hardware and software.
2. Perform day-to-day desktop and helpdesk support.
3. Works with vendor support contact to resolve technical problems with desktop/PC equipment and software.
4. Help users resolve hardware and software problem on-site or remotely and track problem/resolution to multi-level personnel.
5. Order warranty parts through vendor (Dell).
6. Reports and receives technical requests, including helpdesk calls and walk-in requests.
7. Works with Network staff as appropriate to determine and resolve issues received.
8. Support, monitor, test, and troubleshoot a variety of hardware and software issues.
9. Trains and orients staff on use of hardware and software.
10. Maintains and troubleshoots network printers, scanners, copiers, and media storage.
11. Updates Helpdesk tracking system.
12. Prepares and configures computer equipment, including installation of appropriate software.
Perform any other related duties as required or assigned.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

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